Shipping & Returns

Here is our shipping & returns policy.

 

1. Shipping Countries

Currently, we accept orders and ship to the following countries:

North America: United States, Canada

Europe: Germany, France, United Kingdom, Netherlands, Switzerland, Italy, Czech Republic, Belgium, Spain, Portugal, Sweden, Poland, Austria, Denmark

Oceania: Australia, New Zealand

Asia: Singapore, Hong Kong

2. Shipping Methods

We offer the following shipping methods.

*For some countries, Tracking Service is not available for Registered and EMS.

 

Delivery times are with our experience in the current special social situation.

We added DHL/FedEx shipping to all selling countries.  We set up to offer the most economical rate on each weight slot, so you may observe some weight by DHL, and others by FedEx to the same destination.  We update the shipping cost weekly and we will inform you of the tracking number.  If you prefer faster delivery and choose DHL/FedEx, please understand we are not able to cover the local fee if occurred.

Except for Courier, all other shipping options are by mail (postal service).  Their delivery time is fluctuating, due to the unstable international flight and local delivery situation.  So please take the above delivery period just for your reference.  Sometimes it takes longer, and sometimes it takes shorter.  If you select Registered or EMS, you can check the shipping status by your tracking number with this link.

And we aggregate your order from multiple farmers to ship so please understand shipment during a busy farm workday may cause a minimal delay.  In any case, we will ship fresh organic tea for your order!

3.　Return

Damaged, Defective or Misdelivered

Please notify us within 7 days of package delivery if the product is damaged, defective, or the wrong item.

For damaged items, please report to your local deliverer and obtain a damaged goods report for an insurance claim.

For a defective product, please send the product back to the producer’s address on the shipping document.  Upon receiving the return, our producer will inspect the product and we will respond back to you for appropriate action.

If the wrong item was shipped, misaddressed or improperly shipped, upon confirmation, we will send the right item to the right address with the designated shipping method promptly.

Refusal of receipt or Wrong address

If the recipient refuses to receive the shipment because of duty, tax, broker fee, or didn’t pick up the parcel in time or the shipping address is wrong, we will not refund the shipping fee.  If the shipment returns to us and you want us to resend, we can resend it to you if you pay the reshipment fee.

Others

If the recipient wants to return the shipment for other reasons, please notify us within 1 week from arrival.  We don’t refund shipping fees, don’t pay return shipping cost and don’t accept opened and used items.  We can refund for the product if you return the item to the producer on the shipping document and the producer confirms the product condition to be refundable.